FAQs

Adding your business to Kapwa Star is simple. Business owners can create a listing by submitting their business information, including your business name, category, location, contact details, and a short description of your services. Once listed, your business becomes discoverable to people searching for Filipino-owned businesses around the world.

Listing your business on Kapwa Star helps increase your visibility and connect you with customers who are actively looking to support Filipino-owned businesses. Your listing allows customers to discover your services, read reviews, learn about your story, and contact you directly.

If your business already appears on Kapwa Star, you can claim the listing by verifying that you are the owner or authorized representative. Claiming your business gives you access to manage your profile, update information, respond to reviews, and request verification.

The Verified badge shows that Kapwa Star has confirmed that the person managing the listing represents the business. Verified businesses often gain more trust from customers because they know the business owner is actively managing the profile.

Customer reviews help build credibility and trust with potential customers. Positive reviews show that your business delivers great service, while responding professionally to feedback shows that you value customer experiences. Reviews also help your business stand out when people search for Filipino businesses.

Yes. Verified business owners can respond to customer reviews on their Kapwa Star listing. Responding to reviews allows you to thank customers, clarify misunderstandings, and demonstrate your commitment to customer satisfaction.

If a review violates Kapwa Star’s guidelines, such as containing harassment, hate speech, or false claims, you can report it to our moderation team. We investigate reported reviews and may remove content that violates our ethical and review policies.

Yes. Kapwa Star offers promotional opportunities that help businesses gain more visibility on the platform. Promoted listings may appear in featured sections or discovery areas to help more people find your business.

Selecting the correct business categories helps your listing appear when users search for specific services. For example, if someone searches for Filipino restaurants, beauty services, or shipping services, businesses in the correct category are easier to discover.

Kapwa Star was built to give Filipino entrepreneurs a global platform where their businesses can be discovered and supported. By joining Kapwa Star, you gain visibility, share your story, build trust through customer reviews, and connect with communities that want to support Filipino-owned businesses.